Terms & Conditions

Last updated: August 30, 2025

1) Overview

These Terms & Conditions (“Terms”) govern your use of this website and your purchase of on-site refinishing, restoration, cleaning, sealing, and related services for Saltillo and similar clay tiles (“Services”) provided by Saltillo King (“Company,” “we,” “us,” or “our”). By accessing the website or booking Services, you agree to these Terms. If you do not agree, do not use the website and do not book Services.

2) Who We Are & How to Contact Us

Business/Legal Name: Saltillo King

Address: 8734 Don Baldo Ct., Laredo, TX 78045

Phone: 726-240-5006

Email: info@saltilloking.com

Website: www.saltilloking.com

3) Website Terms of Use

3.1 Intellectual Property

All site content (text, images, logos, videos) is owned by us or our licensors and is protected by IP laws. You may not copy, reproduce, modify, or distribute any content without our written permission. You may print or download reasonable portions for your personal, non-commercial use related to evaluating our Services.

3.2 Acceptable Use

You agree not to: (a) misuse the site, (b) probe or breach security, (c) scrape or harvest data, (d) upload malware, or (e) infringe third-party rights.

3.3 Third-Party Links & Tools

Our site may link to third-party sites or use third-party tools (e.g., analytics, booking, payments). We are not responsible for third-party content or practices. Your use of third parties is at your own risk and governed by their terms.

3.4 No Professional Advice on the Website

Content is for general information about Saltillo tile and our Services. It is not a substitute for a written, project-specific proposal or instructions we provide on-site.

4) Quotes, Estimates & Scope of Work

4.1 Estimates

Any phone/online estimate is preliminary. A written proposal or work order issued after on-site evaluation controls the final scope, methods, materials, pricing, and scheduling.

4.2 Change Orders & Unforeseen Conditions

Saltillo is porous and handmade; subfloors, moisture, prior coatings, efflorescence, pet/food oils, prior DIY products, and unknown repairs can affect results. If conditions differ from what was reasonably expected, we’ll submit a change order for your approval before proceeding. Additional fees may apply.

4.3 Materials & Substitutions

We may use equivalent products or substitute brands due to availability, safety, or performance reasons. We do not use methylene chloride. Safety Data Sheets are available upon request.

5) Client Responsibilities (On-Site Work)

To enable a safe, efficient job and best results, you agree to:

• Provide clear, unobstructed access to all work areas, with furniture/appliances moved unless otherwise agreed in writing.

• Provide running water, electricity, lighting, and reasonable parking/driveway access.

• Keep people and pets out of work areas during operations and while surfaces cure.

• Maintain indoor temperature/ventilation within our guidance to allow proper drying/cure times.

• Disclose prior sealers/coatings, cleaners, stains, repairs, and known moisture issues.

• Disable alarms or provide access codes if needed.

• If we arrive and the site is not ready, we may reschedule and/or charge a return or standby fee.

6) Scheduling, Cancellations & Delays

6.1 Scheduling

We schedule in good faith. Start/finish dates may shift due to weather, humidity, prior job conditions, supplier delays, or unforeseen circumstances.

6.2 Cancellation/Reschedule

Client-initiated within 48 hours of start: a cancellation/reschedule fee up to [10% or $200] of the project total may apply.

Company-initiated: if we cancel or reschedule, we will notify you promptly and set the earliest reasonable alternative.

6.3 Cure Times

You agree to abide by our no-traffic and no-contact instructions during and after application. Early traffic, water exposure, or cleaning before cure is complete can damage results and void warranties.

7) Payment Terms

• Deposit: A non-refundable deposit of [50%] is due to schedule.

• Progress/Final Payments: As specified in your work order. Final payment is due upon substantial completion unless otherwise stated.

• Late Fees: Past-due balances may accrue late charges of [3% per month] (or the maximum allowed by law) and reasonable collection costs, including attorney fees.

• Payment Methods: As listed in your proposal (cash or check).

8) Results, Color/Sheen Variation & Limitations

8.1 Color & Sheen Variation

Saltillo is a handmade, porous clay tile with natural variability. Age, firing differences, prior stains, prior sealers, repairs, grout composition, and ambient conditions can cause visible differences after refinishing. Color matching is approximate; exact matches are not guaranteed.

8.2 Pre-Existing Conditions

We are not responsible for pre-existing cracks, hollow tiles, loose or failing grout, moisture intrusion, efflorescence, previous incompatible coatings, subfloor movement, or structural issues. If we identify material defects, we’ll notify you; repairs may require a change order or third-party specialist.

8.3 Slips & Maintenance

Newly sealed surfaces may be more or less slip-resistant depending on product, texture, and contamination (oils/soaps). You agree to follow our cleaning and maintenance instructions. Use mats/rugs where appropriate.

9) Limited Warranty (Workmanship)

We warrant our workmanship against defects for [12 months] from substantial completion. This warranty does not cover:

• Normal wear and tear, abrasion, moving furniture/appliances, pet damage, or neglect.

• Chemical damage from harsh/acidic cleaners, steam, pressure washing, or waxes/oils not approved by us.

• Moisture intrusion, efflorescence, cracks, or movement originating from substrate/structure.

• Client’s failure to follow our cure-time or maintenance instructions.

Remedy: at our option, repair or re-perform the specific affected area. Liability cap: the amount you paid for the affected portion of Services. This warranty is non-transferable and your exclusive remedy.

10) Photos, Videos & Testimonials

Unless you opt out in writing before work begins, you grant us a non-exclusive, royalty-free license to photograph/video the project (excluding personally identifying interior details) and use such media/testimonials for portfolio, marketing, and training. If you opt out, we will honor that choice.

11) Insurance & Safety

We follow reasonable safety practices and applicable regulations. Proof of insurance (liability/auto/workers’ comp where required) is available upon request. You agree to maintain a safe environment for our crew.

12) Disclaimers; Limitation of Liability

12.1 Website & Information

The website is provided “as is.” We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

12.2 Services

Except as expressly stated in the Limited Warranty, Services are provided as-is with no other warranties. To the maximum extent allowed by law, we are not liable for indirect, incidental, special, punitive, or consequential damages (including loss of use or profits). Total liability for any claim is limited to the amounts you paid for the specific Services giving rise to the claim.

Some jurisdictions do not allow certain exclusions/limits; if so, those provisions apply only to the extent permitted.

13) Indemnity

You agree to defend, indemnify, and hold us harmless from third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the Services or website.

14) SMS/Email Communications Consent

By providing a phone number or email, you consent to receive messages about estimates, scheduling, job updates, and promotions. Text “STOP” to opt out of promotional texts (you may still receive essential job/safety notices). Message/data rates may apply. See our Privacy Policy for details.

15) Privacy & Cookies

Your use of the site is also governed by our Privacy Policy and Cookie/Tracking Notice (incorporated by reference). These explain what personal data we collect, how we use it, and your choices. If you run analytics or pixels, you must present proper disclosures and (where required) consent tools.

16) Force Majeure

We are not liable for delays or non-performance due to events beyond our reasonable control (e.g., severe weather, supplier issues, accidents, labor shortages, power/water interruptions, government actions, epidemics).

17) Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflicts principles.

Informal Resolution: You must first send a written notice of dispute to the address in Section 2. We’ll attempt good-faith resolution within 30 days.

Arbitration: If not resolved, disputes will be finally resolved by binding arbitration before a single arbitrator under the AAA Consumer Arbitration Rules (or JAMS if AAA unavailable). Venue: Webb County, Texas (or remote/virtual by agreement). Small-claims court remains available. Class actions and class arbitrations are waived. Judgment on the award may be entered in any court of competent jurisdiction.

18) Severability; No Waiver; Assignment

If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign to a successor or affiliate.

19) Updates to These Terms

We may update these Terms at any time by posting the revised version with a new “Last updated” date. Changes apply upon posting. Continued website use or booking after changes constitutes acceptance.

20) Entire Agreement

These Terms, together with your signed proposal/work order and our Privacy Policy and Cookie/Tracking Notice, form the entire agreement between you and us concerning the website and Services, and supersede prior communications on the same subject.