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Saltillo King – Privacy Policy

Last updated: August 30, 2025

This Privacy Policy explains how Saltillo King (“Saltillo King,” “we,” “us,” “our”) collects, uses, discloses, and protects information about visitors to our website and people who contact us, request quotes, or purchase our Saltillo tile refinishing and related services (“Services”).

1) Who We Are & How to Contact Us

Business/Legal Name: Saltillo King

Mailing Address: 8734 Don Baldo Ct., Laredo, TX 78045

Phone: 726-240-5006

Email: info@saltilloking.com

Website: www.saltilloking.com

2) Scope

This Policy covers information we collect online (our website, web forms, emails, texts, chat) and offline in the course of delivering Services (estimates, scheduling, on-site work). It does not apply to third-party websites, services, or tools we do not control.

3) Information We Collect

We may collect the following categories of personal information:

  • Identifiers and contact details (name, email, phone, postal address).

  • Commercial information (service interests, quotes/estimates, project details, purchase history).

  • Payment information (billing details, last 4 digits only; card data is processed by our payment processor).

  • Communications (calls, emails, texts, chat transcripts, testimonials).

  • Internet/technical data (IP address, device/browser info, pages viewed, referring URLs, approximate location).

  • Geo data (coarse city/region derived from IP; we do not collect precise GPS).

  • User-generated content (photos/videos you share of your floors).

  • Employment application data (if you apply for a job).

  • Inferences (preferences or estimated interests to tailor services/marketing).

  • Sensitive data: We do not intentionally collect sensitive data (e.g., precise geolocation, health, biometric, or government IDs) and request that you do not submit it.

4) Sources of Personal Information

  • Directly from you (web forms, phone/text, email, in-person).

  • Automatically through cookies, pixels, and similar technologies when you use our site.

  • From service providers and partners (payment processors, scheduling/CRM, analytics, advertising platforms).

  • From publicly available sources as allowed by law.

5) How We Use Your Information (Purposes)

  • Provide, schedule, and perform our Services; create and manage quotes and invoices.

  • Communicate with you about appointments, job status, and support; send administrative and safety messages.

  • Process payments and prevent fraud.

  • Improve the website, Services, and customer experience; debug and perform analytics.

  • Market our Services, including via email/SMS and online ads (you can opt out at any time).

  • Comply with law, enforce agreements, and protect our rights and customers.

6) Cookies, Analytics & Targeted Ads

We and our partners use cookies and similar technologies (pixels, tags, SDKs) for site functionality, analytics, and to measure and deliver ads. You can manage cookies via your browser settings and our site-level cookie controls (if enabled). Some state laws require honoring Global Privacy Control (GPC) or similar universal opt-out signals—we do so where required and may honor them more broadly.

If you do not want targeted advertising, you can: (a) use our “Do Not Sell or Share My Personal Information / Opt Out of Targeted Ads” link, (b) enable GPC in your browser, and/or (c) adjust your cookie settings. Disabling cookies may limit some site features.

7) How We Share Information

  • Service providers/contractors (hosting, payment processing, CRM/scheduling, email/SMS, analytics, advertising).

  • Business transfers (merger, acquisition, financing, sale of assets).

  • Legal compliance and safety (to comply with law, respond to lawful requests, or protect rights, safety, and property).

We do not sell personal information for money. We may “share” personal information (as defined under certain state laws) for targeted advertising or analytics. You can opt out of sale/sharing/targeted advertising as described below.

8) Data Retention

We retain personal information for as long as needed to provide Services, meet legal/accounting obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of information and our legal/operational needs.

9) Security

We implement reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we process. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

10) Children’s Privacy

Our website and Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it.

11) Your Privacy Rights (U.S. State Laws)

Depending on where you live, you may have some or all of the following rights: access, correction, deletion, portability, and the right to opt out of targeted advertising, the sale of personal information, or certain profiling. We will not discriminate against you for exercising these rights.

California (CCPA/CPRA): rights to know/access, correct, delete, portability; opt out of sale/share; limit use of sensitive personal information; non-discrimination. Agents may submit requests on your behalf; we will verify requests. Response time is generally 45 days (with possible extension).

Texas (TDPSA): rights to access, correct, delete, portability, and opt out of targeted advertising, sale, and certain profiling. We generally have 45 days to respond (one extension when reasonably necessary). You may appeal a denied request.

Virginia, Colorado, Connecticut, Utah and other states with privacy laws: similar rights may apply (access, correction, deletion, portability, and opt-out of targeted advertising/sale/profiling). Some states require honoring universal opt-out signals (e.g., GPC). You may have a right to appeal.

Nevada: residents may opt out of the “sale” of personal information under NRS 603A.

12) How to Exercise Your Rights

  • Submit a request by emailing info@saltilloking.com or calling 726-240-5006.

  • Provide enough information for us to verify your identity (and authority, if acting as an agent).

  • Specify the right(s) you want to exercise and the state you reside in.

  • Appeals: If we deny your request, you may appeal by replying to our denial notice. We will respond within the time required by your state law.

  • Opt out of sale/share/targeted ads: use our site link labeled “Do Not Sell or Share My Personal Information / Opt Out of Targeted Ads,” and/or enable Global Privacy Control in your browser.

13) International Users (GDPR/UK GDPR)

If you are in the European Economic Area or UK, our legal bases for processing may include: contract performance, legitimate interests (e.g., service improvement, security), consent (for certain marketing/cookies), and compliance with legal obligations. You may have rights to access, correct, delete, restrict, object, or port your data, and to withdraw consent at any time. You also have a right to lodge a complaint with your local data protection authority.

14) Your Marketing Choices

  • Email: click “unsubscribe” in our marketing emails.

  • SMS: text “STOP” to end promotional texts (operational texts may still be sent).

  • Cookies/ads: use our site cookie controls (if enabled), your browser settings, and/or enable Global Privacy Control.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date shows when changes took effect. Material changes will be posted on this page and, when appropriate, notified to you by other means.

16) Accessibility & Alternative Formats

If you need this Policy in an alternative format due to disability, please contact us at 726-240-5006 or info@saltilloking.com.

17) State-Specific Notices & Links

  • Do Not Sell or Share My Personal Information / Opt Out of Targeted Ads: [Insert site link to your preference center].

  • Limit the Use of My Sensitive Personal Information (California): [Insert site link, if applicable].

  • Authorized Agent Submission (California): Agents must provide proof of authorization and we will verify the consumer’s identity.

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